Terms of service

These Terms of Service govern your use of the Floors 2 You website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

About Us

Floors 2 You is an Australian flooring supplier providing flooring products for residential and commercial use. We supply flooring products online and ship Australia-wide.

Products and Availability

We make every effort to ensure product descriptions, images, and pricing are accurate. However, colours and finishes may vary slightly due to screen settings and manufacturing batches. All products are subject to availability, and we reserve the right to change or discontinue products at any time.

Orders

By placing an order through our website, you confirm that the information provided is accurate and complete. Once an order has been placed and payment processed, it may not be possible to cancel or modify the order.

Orders are considered accepted once we confirm the order and process payment. In some circumstances, we may cancel or decline an order due to stock availability, pricing errors, or other unforeseen issues.

Pricing and Payment

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable. Payment must be made in full at the time of ordering unless otherwise agreed.

Shipping costs will be calculated at checkout and are dependent on delivery location and order size.

Delivery

We arrange delivery through third-party freight providers. Delivery timeframes are estimates only and may vary depending on location, freight schedules, and stock availability.

Customers are responsible for ensuring safe and reasonable access for delivery. Additional charges may apply for failed deliveries, redelivery, or restricted access.

Inspection of Goods

Customers must inspect all goods upon delivery and notify us of any damage, defects, or discrepancies within 48 hours. Claims made after this time may not be accepted.

Products should not be installed if damage or defects are present. Installation is considered acceptance of the product condition.

Returns and Refunds

Our Returns and Refunds Policy outlines the conditions under which returns, exchanges, or refunds may be accepted. This policy operates in accordance with Australian Consumer Law.

Australian Consumer Law

Nothing in these Terms of Service excludes, restricts, or modifies your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Limitation of Liability

To the maximum extent permitted by law, Floors 2 You will not be liable for indirect, incidental, or consequential losses arising from the use of our products or website.

Customers are responsible for ensuring that products are suitable for their intended application and installed in accordance with manufacturer instructions and industry standards.

Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Floors 2 You and may not be reproduced or used without permission.

Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately once published on our website.

Contact

If you have any questions regarding these Terms of Service, please contact us