Shipping policy

shipping & Delivery Policy

Floors 2 You provides Australia-wide delivery for all flooring products. Shipping costs are calculated at checkout based on order size, weight, and delivery location.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received. Once dispatched, delivery timeframes will depend on your location and the freight provider.

Typical delivery timeframes are:

• South East Queensland: 2–5 business days
• Major Australian metro areas: 3–7 business days
• Regional areas: 5–10 business days

These timeframes are estimates only and may vary due to freight schedules, weather conditions, or other unforeseen delays.

Delivery Method

Most flooring orders are shipped via pallet freight due to the size and weight of flooring products. Deliveries are generally made to the kerbside or nearest safe access point.

Drivers are not responsible for carrying products inside homes, upstairs, or through buildings.

Delivery Access

Customers must ensure that delivery vehicles have safe and reasonable access to the delivery address. If delivery cannot be completed due to restricted access, additional redelivery charges may apply.

Authority to Leave

If you request authority to leave the goods without a signature, Floors 2 You and the freight provider are not responsible for any loss, theft, or damage after the goods have been delivered.

Missed Deliveries

If a delivery attempt fails due to customer unavailability or incorrect delivery details, redelivery fees may apply.

Shipping Delays

While we work with reliable freight partners, delays may occasionally occur. Floors 2 You is not liable for delays caused by third-party freight providers once goods have been dispatched.

Receiving Your Order

It is the customer’s responsibility to inspect the shipment at the time of delivery. Any visible damage must be noted with the delivery driver and reported to Floors 2 You within 48 hours.

For further information regarding damaged goods, please refer to our Damage on Delivery Policy.

 

 

Damage on Delivery & Inspection Policy

We take great care in packaging and dispatching all flooring products. However, due to the nature of freight transport, damage can occasionally occur during transit.

Inspection at Delivery

Customers must inspect all goods immediately upon delivery. If any cartons or pallets appear damaged, this must be noted with the delivery driver before signing for the shipment.

Where possible, take photos of the damaged packaging and products.

Reporting Damage

Any damage, shortages, or incorrect items must be reported to Floors 2 You within 48 hours of delivery.

When reporting an issue, please provide:

• Your order number
• A description of the issue
• Clear photos showing the damage or problem

This allows us to investigate and resolve the issue as quickly as possible.

Failure to Report Within 48 Hours

Claims submitted after 48 hours of delivery may not be accepted, as we cannot determine whether the damage occurred during transport or after delivery.

Installation of Damaged Goods

Flooring should never be installed if damage or defects are visible. Installation is considered acceptance of the product condition and may void any claim for replacement.

Replacement or Resolution

If damage is confirmed to have occurred during transit or due to supplier error, Floors 2 You will arrange an appropriate resolution which may include replacement products, repair, or refund in accordance with Australian Consumer Law.

Product Batch Variation

Flooring products may vary slightly between manufacturing batches. Customers should ensure sufficient product is ordered for the entire project to avoid colour or batch variation.

If you experience any issues with your order, please contact our team and we will assist you in resolving the matter.