Contact information

Contact Information & Customer Support

At Floors 2 You, we’re committed to providing excellent service and support throughout your flooring purchase experience. Whether you have a question about a product, need help with an order, or want to report an issue, our team is here to help.

Company Name: Floors 2 You
Business Address: 5/11 Kayleigh Drive Buderim 4556
Phone: 0497600165
Email: hello@floors2you.com.au
Business Hours:
• Monday – Friday: 7:00am – 4:00pm
• Saturday: By appointment
• Sunday: Closed

Customer Support Services

Our Customer Support team can assist with:

• Product enquiries
• Order tracking and updates
• Delivery questions
• Returns, refunds, and exchanges
• Claims for damaged or incorrect goods
• Technical questions and installation guidance

How to Contact Us

By Phone:
Call us during business hours at 0497600165. If we’re unable to answer your call, please leave a message with your name, order number, and best contact number — and we’ll get back to you within one business day.

By Email:
Send your inquiry to hello@floors2you.com.au with your order number and details of your request.
We aim to respond to all email enquiries within 24 hours on business days.

Online Contact Form
Visit our Contact Us page to submit a message via our online contact form. We will reply as soon as possible.

Postal Correspondence
If you need to send documents or returns (where accepted), please contact us first to confirm the correct process and address.